Returns & Refunds

Returns & Refunds

At NorthRune, we want you to shop with complete confidence. If you're not fully satisfied with your purchase, we're here to help.

Return Eligibility

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

  • Be unused and in its original condition
  • Be returned in its original packaging where possible
  • Include all accessories supplied with the item

Please note that returned items showing signs of use or damage caused after delivery may not be eligible for a full refund.

How to Start a Return

To request a return, please contact us before sending your item back.

📧 Email: info@northrune.co.uk

Please include:

  • Your order number
  • Your full name
  • The reason for your return

We'll provide you with the return instructions as soon as possible.

Refunds

Once your returned item has been received and inspected, we'll notify you of the outcome.

If your return is approved, your refund will be issued to your original payment method.

Please allow several business days for your bank or payment provider to process the refund after it has been issued.

Damaged or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

We'll work quickly to arrange a replacement, exchange, or full refund where appropriate.

Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return if they have been worn, used, damaged after delivery, or are not returned in their original condition.

Any exceptions will be clearly stated on the relevant product page where applicable.

Return Shipping

Unless the item is faulty, damaged, or incorrect, customers are responsible for the cost of returning the item.

We recommend using a tracked postal service, as we cannot accept responsibility for returns lost during transit.

Need Assistance?

If you have any questions regarding returns or refunds, our customer support team is happy to help.

📧 Email: info@northrune.co.uk

🕘 Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (UK Time)

Thank you for choosing NorthRune.

Wear Your Story.